100. 0. A VPN circumvents restrictions by encrypting and sending all of your traffic. on 18-01-2023 20:59. You can find out more FAQs about Web Safe here. Changing Virgin Media Web Safe Settings on Desktop. 8. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Sorry to hear you're having some issues with signing into your online account. Login to the Virgin Media online account in a web browser. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. A. 2 years later this problem still persists. We would like to show you a description here but the site won’t allow us. The message you get from the pc isthat "something has gone wrong on our side. Login in the the Virgin Media online account and try the to enable websafe. Login to the Virgin Media online account and check the Web Safe settings. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. Just sign into My Virgin Media and. Pick a category to get started. There have been a few complaints about this recently. on 09-07-2023 22:56. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Please, check the top right-hand side of our page to find a little white envelope. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Hopefully when that thread concludes it will also resolve your issue. Switched On Families. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. this tool is useless and does not workRe: Manage Websafe settings. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Phone. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 0 Kudos. This help content & information General Help Center experience. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. How to access advanced settings. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 4. Go to 192. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I have just had VM broadband installed. 1. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Get NordVPN - the #1 VPN for Virgin Media. Chatter and natter. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. "Web Safe | Virgin Media Help". run the Standard test and confirm the. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. on 27-08-2023 09:39. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I have to manually click ‘Load Content’ on the email to download them. Virgin Media takes online safety seriously. Tap Install Now. 140 and not, the expected, 81. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. 2 Log in to your Virgin Media account using your email address and password. Login to the Virgin Media online account in a web browser. 11; 0; 0; rikthemonk. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 123. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. It looks like my websafe setting is switched to off. imap. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. 8. May just be a. To get around this, you need to turn Web Safe off. and they all return the same result: ⋮. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. IPCONFIG reports DNS servers as 194. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media takes online safety seriously. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. See where this Helpful Answer was posted. . and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Joining in. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. I can look into doing this for you, I will send you a PM. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. 4. 168. Select the Settings cog in the top right-hand corner. These are two settings – Virus Safe and Child Safe. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Access your bills, diagnose faults and manage your package. Hi, I apologise whether this has been mentioned in the past. I am also experiencing the same issue. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Hi Trying to find a solution to why I cannot access the settings for web safe. I’ve tried re-booting the hub etc but no joy. It may take up to 24 hours for the change to be. g. . Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Welcome to Virgin Media’s help and support page. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Open Advanced settings. Hello. Account - Mobile. We give all our customers a complete, market leading security package called Virgin Media. Go to Account settings, then Account details b. You need F-Secure SAFE – our award winning internet security package. Virus Safe - Enabled. Then click on parental controls and then turn it on. virginmedia. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 17-04-2023 12:57 - edited 17-04-2023 12:58. In summary, my ISPs (Virgin Media) Web Safe Settings were on, and this resulted in some issue with connecting to github (ping GitHub. 0 Kudos. . Virgin Media. com. 0. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Tap Install Now. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. This video is about how to use any website that has been blocked by Virgin Media. I've taken a look at the threads you hav. Bypass Child Safe & Virus Safe. 168. Access your bills, diagnose faults and manage your package. com and we’ll look into them. uk Server: cache1. 1. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. com IMAP Server. Activate Web Safe. Virgin Media Staff. Browse Virgin Media Virgin Media Community. 162. Virgin Media. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 220. Parental controls block websites and applications that you think are unsuitable for your child. Where you put your Hub can sometimes affect its wireless performance. Connect to the router with a LAN cable. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. com IMAP Port. Go to My Apps. e. please try again and on the app it just goes to a pagew that does not load. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Your previous Web Safe settings will remain active. The Gamer Lounge. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 5. Open a Web browser (e. Abdelmonem. org. 123 and 194. Thank you for the help. com (blocked by Web Safe), bestvpn. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Virgin Media. Please can you look into my settings from your side too. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. 9. Virgin Media takes online safety seriously. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. IPCONFIG reports DNS servers as 194. Superstar. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 1. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No, then Web Safe is still on. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Changing Virgin Media Web Safe Settings on Desktop/Laptop. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. 1 or 192. Web Safe will help you block access to web sites known to be infected or to distribute Malware. I have the same problem as well, I have just checked my online security controls and it's all turned off. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Stream from Virgin Media. Sign in to My Virgin Media a. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Recently while trying to access certain websites, golfing etc (please no digs). We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. SMTP Settings. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 4) or OpenDNS (208. Plus all the blocked websites reset to nothing when I log in again. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Navigate to the My Apps tab and select Web Safe from the menu. 8. Any website unsuitable for children is blocked by default. icon on the upper-left edge of your screen. Virgin Mobile. If you're still having issues changing your settings, please let us know. Post back here to have issue flagged to the forum team. I keep getting the message seen in the attached picture. Check in your account settings on their website. 255. 0. Select the firewall and tick the following protocol. Select SPAM Settings. 9. Just wondering why the Hub3 is doing this. Stay safe online. IMAP Security. We would like to show you a description here but the site won’t allow us. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. . 0. See where this Helpful Answer was posted. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Settings. There's no firewall settings that I can see, and one time I got to see a page saying. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. The VM website is constantly being tweaked. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Options. Anyway, I recently moved house (August) and kept the same package. Virgin Mobile. I'll be in touch soon. Preferred DNS 192. A new secure password will be generated for you. 222 and 208. on 05-07-2022 19:36. Instructions here for WIndows PCs. 100. We give all our customers a complete, market leading security package called Virgin Media Security,. Regards, Steven_L. . If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Find the right spot for your hub. 88K views 5 years ago. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. We'll go over how to set up the filter, what. 1. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. At Virgin Media, we pride ourselves on our parental controls. Staying safe online with Virgin Media Web Safe. , that can help you bypass Virgin Media IPTV blocking. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Add a new username and password. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. VPN Apps for all devices and unlimited simultaneous connections. Just bear in mind this would reset everything. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Are you seeing the old UI (left) or the new UI (right). Select the SPAM setting you’d like to use: Reject All Spam messages. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 4. You don’t need to be a web wizard to know how to take care of your kids online. 6 - 6. These are two settings — Virus Safe and Child Safe. Child safe not working. Kind Regards, Steven_LQuickStart, set up and connections. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 220. Joining in. ExpressVPN. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 993. Child Safe switched OFF but blocking sites. I will send a private message - watch out for the purple envelope inviting you in. Stay safe online. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Any website unsuitable for children is blocked by default. 88K views 5 years ago. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I can not access the Manage your websafe settings via my app or via my pc. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. My Virgin Media App. com. Any help appreciated. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Phone Switchover. Im having the same ballache redirecting as people have been having since 2021. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Manage Your Account. Thanks for the reply @jasoncartwright on the forums. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. What is Child Safe? Child Safe is an additional feature to Web. 123,8. resolved IP Address is 185. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. 159. Faced. opens perfectly in both Firefox and in Edge. Accessing Websites Blocked By Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 8. Click Apply. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. 296. We'll go over how to set up the filter, what. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. opens perfectly in both Firefox and in Edge. In order to check this further and help, I will send you a PM here soon. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. on 27-07-2022 14:17. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. in/myVM . There is no speed problem with 16 Gig memory. If you’d like to change the. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 168. on 13-06-2022 11:42. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. 67. Back up your device using iCloud or your computer. Find out more here. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com 194. Tech Chatter. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. For more tips on how to keep your kids safe online, visit Internet Matters. Select Parental Controls in Virgin Media Web Safe. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Options. For fraudulent e-mails, forward to phishing@virginmedia. e. Clear searchWeb safe provides ultimate protection when using the internet. Click: Settings. Information on how to use Web Safe can be found here. For a single one, you may be able to get an exemption. We would like to show you a description here but the site won’t allow us. My Virgin Media, making managing your account easier with all your information in one place. Recently, many Virgin media users have complained Netflix not. Type of information. Account - Cable. 8. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 100. Go to Settings > General, then tap Software Update. on 09-09-2023 11:35. 4. Forum; Apps. If it’s not a technical issue you need help with then we’re here to support you on. If you changed the computer's network settings to use any Public DNS does that re-gain access. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Manual configuration settings for email. Your previous Web Safe settings will remain active. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Learn how you can change Web Safe settings to turn Child Safe off. I am shown “cannot access to the server”. Changes to our Acceptable Use Policy for Virgin Media Mail. To activate Virgin Media Parental Controls select ‘ACTIVATE’. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Virgin Media Web Safe and Virgin Media. co. Web safe provides ultimate protection when using the internet. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Reply. Re: Websafe settings won't save. Remember that parental control settings are only one part of online safety. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media Web Safe Log in to your My Virgin Media account. It shows that it is ‘on’ but doesn’t block any websites at all. Breaking down some broadband barriers 8. See for more details. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. View Apps > Web Safe > manage your Web Safe settings - takes. 1 Kudo. The settings vary with each ISP, but most offer some or all of the following options: Timer. 168. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Here are our top tips to help you on your way.